Save the file and leave it where it was (Ctrl+S) and restart PokerStars client. In the end of the file (right after the lat line) insert the following text: It is important to shut down PokerStars client before making any changes to User file. You can do it with the right mouse click and the command 'open with.' - 'Notepad'. Find the file User or User.ini and open it in any text format, but not Word (use Notepad, for instance).Find the folder of your poker client (usually it is called 'PokerStars') and open it.Print or copy-paste the following text in the search line: %USERPROFILE%\AppData\Local and press Enter.Press the key combination Win+R (the 'Windows' button is usually placed in the left bottom corner of the keyboard between 'Ctrl' and 'Alt') The second way (if you are unable to open PokerStars) Delete User.ini or User files from the open folder.Turn off PokerStars app as soon as settings folder opens.Select in the right panel menu 'Help' and select menu 'Open' folder 'My Settings' of the list.There are two ways to find User or User.ini at PokerStars. How to find User/User.ini file in PokerStars settings? Some users had troubles with Hold’em Manager after deleting User file but it was promised this bug will be fixed as well. Pay attention that after deleting the file all your settings in the app will become default so you will need to make changes once again on your own. Delete the file User.ini or User in PokerStars. Currently the support of the poker room offers the users to solve the problem of unintended crush of the PokerStars client the following way:ġ. In most cases the reasons of incorrect work of the app is the crush in user.ini file at PokerStars settings. Support service of PokerStars was told about this problem multiple times and its representatives claim they are working to solve the possible reason for the error. PokerStars app stated to lag and turn off during the game with the window with the following error: 'Stoppage of 'PokerStars Client Software' program (APPCRASH)'. After updating PokerStars client many poker site users faced the problem of unexpected termination of the client.
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